Privacy Policy & Terms Of Use

INTRODUCTION

Trust Transit (offlinedriversgh) (website address: offlinedriversgh.com) appreciates your business and trust. We are a Ghanaian based company, creating opportunities in the transportation system. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.

DATA COLLECTED
DATA STORAGE LOCATION

We are a Ghanaian based company and operate in the transportation aid system. We ensure that your data is securely stored and safe with us.
REGISTRATION DATA
If you register on our website or app, we store your chosen details such as username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username or ID). Website administrators can also see and edit this information.
SUPPORT DATA
If you have registered on our website and have a valid support account, you can submit support tickets or call for assistance. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket.
COMMENTS
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
CONTACT FORM
Information submitted through the contact form on our site is sent to our company email.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

GOOGLE ANALYTICS
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
CASES FOR USING THE PERSONAL DATA
We use your personal information in the following cases:

Verification/identification of the user during website or app usage;
Providing Technical Assistance;
Sending updates to our users with important information to inform about news/changes;
Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security over our customers’ personal information;
Customize the website or app to make your experience more personal and engaging;
Guarantee overall performance and administrative functions run smoothly.

EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:
FACEBOOK
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy.
TWITTER
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy.
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
CONSENT CHOICE
We provide you with the choice to accept this or not, we prompt consent boxes for all embedded content, and no data is transferred before you consented to it.

COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
NECESSARY COOKIES (ALL SITE VISITORS)
cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
PHPSESSID: To identify your unique session on the website or app.

NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN USERS)

wp-auth: Used by the website to authenticate logged-in visitors, password authentication and user verification.
the website _logged_in_{hash}: Used by The website to authenticate logged-in visitors, password authentication and user verification.
the website _test_cookie Used by The website to ensure cookies are working correctly.

wp-settings-[UID]: The website sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
wp-settings-[UID]:The website also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

WHO HAS ACCESS TO YOUR DATA

If you are not a registered client on our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
Our system administrators.
Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us.

HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website or app, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

YOUR DATA RIGHTS
GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard.

THIRD PARTY WEBSITES

Trust Transit may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by Trust Transit, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Trust Transit bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to Trust Transit, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

CONDITIONS OF USE
13. USER/CUSTOMER/RIDER

13.1. When starting to use the Service, the User shall be deemed to have accepted the terms of this Agreement without any reservations, exceptions or limitations not contained herein. In case of the User’s disagreement with any provision of this Agreement, the User shall not use the Service.
13.2. The Company reserves the right to change or modify this Agreement at any time and in its sole discretion and with no prior notice. A new version of this Agreement shall come into effect when posted on the Site. By continuing to use the Service, the User confirms his acceptance of the revised Agreement. The Company encourages the Users to review the Agreement frequently to ensure that the User understands the terms and conditions that apply when he uses the Service. If the User does not agree to the revised Agreement, the User may not use the Service.
13.3. The User acknowledges and agrees that: (A) The User’s ability to obtain transportation services through the use of the Service does establish the Company as a provider of the transportation services or as a transportation carrier.
(B) When the User finds a Carrier and accepts our terms including the specific transport (hereinafter referred to as the “Transportation”) and the price payable for it (hereinafter referred to as the “Transport Price”), he shall enter into a paid transportation contract agreement with the company (hereinafter referred to as “Trust Transit”) directly, and after, he will discuss with the driver or the Transportation service provider for final price agreement.

PAYMENT TERMS OF SERVICES

(C) The user is then advised to make payment of 50% before the booking request will be scheduled. The user does not have to make initial payment to the Driver/Carrier/the Transport service provider. The only payment which could be paid directly to the Driver/Carrier/the Transport service provider is the final 50% payment which will be paid upon ending of the trip or the transport business depending on both sides agreement i.e (Driver/Carrier/Transport Service Provider and Rider/Customer/User).
(D) Booking or transport request must be done prior to three days or more, for excerpt otherwise.

CANCELLATION OF SERVICES AND REFUND POLICY

(E) The user must notify “The Company” within 24 hours should there be a cancellation of Trip/Transport Service. The user is then charged 10% out of the initial 50% payment for administration purposes before money is issued back. If the user did not notify the “The Company” within 24 hours set and did not hear from the user afterwards, the company will assume otherwise and charge the user 50% instead of 10% out of the initial 50% payment.
(F) The users may receive transportation services using the service all by themselves only if they are over 18 years old.
Persons who have not attained this age may not use the service independently, but may participate in operations accompanied by adults (not younger than 18 years).
The users may be verified on the website during registration for administration and security purposes.

USER’S SAFETY AND SECURITY

Trust Transit ensures that; (A) All vehicles or transport systems are registered under a complete comprehensive insurance policy.
(B) All Drivers/Carriers/Transport Service Providers are registered and verified on our website for safety and security reasons.
(C) There is always a standby Driver/Carrier/Transport Service Provider to assist in case there is a breakdown of vehicle before or during service.
(D) The user receives the information of the Driver/Carrier/Transport Service Provider before a trip or a service is provided via email.

USER’S REPRESENTATIONS AND WARRANTIES

The User represents and warrants at all times that the User continues to use the Service that:
(A) the User has legal capacity under the laws of all applicable jurisdictions and agrees to this Agreement voluntarily, and that the User has full power, authority and capacity to comply with this Agreement and his obligations contained herein;
(B) the User’s compliance with this Agreement is lawful and his obligations hereunder are legally binding and valid;
(C) the User has carefully and thoroughly read and understood this Agreement;
(D) the User is and has always been compliant with this Agreement;
(E) in entering into this Agreement the User has not relied on any representation, warranty, statement, undertaking or conduct of any kind other than as expressly provided in this Agreement;
(F) all information provided by the User is true, complete, valid and not misleading in any respect, and it acknowledges and agrees that the Company enters into this Agreement with him in reliance on the representations and warranties set out in this clause.

EXCLUSION OF REPRESENTATIONS AND WARRANTIES BY THE COMPANY

The User hereby accepts that, to the fullest extent permitted by law: (A) no warranty is given in respect of the Service or any information provided to the User; and (B) the Company expressly disclaims all warranties and conditions of any kind, whether express or implied, including: (i) any implied warranties of merchantability, fitness for a particular purpose or non-infringement; (ii) any warranties as to the timeliness, reliability, suitability, sequence, accuracy, adequacy, consistency or completeness of any information provided to the User at any time or from time to time; (iii) any warranties that the access to the Service provided hereunder will be uninterrupted, timely or free from error.

INDEMNITIES

The User indemnifies the Company against, and agrees to reimburse and compensate the Company for, any liability or loss arising from (and any costs incurred in connection therewith):
(A) any breach of this Agreement;
(B) the Company exercising, enforcing or preserving its rights, powers or remedies (or considering doing so) with respect to the User in connection with this Agreement;
(C) infringement of any Company’s or third parties’ intellectual property rights or other laws in connection with the User’s use of the Service and the Site and its contents.
It is not necessary for expense to be incurred before the indemnity in this clause operates.

ASSIGNMENT AND NOVATION

The Company may assign, transfer, novate or otherwise deal in any manner, all or any part of the benefit of this Agreement and any of its rights, remedies, powers, duties and obligations under this Agreement to any person, without the User’s consent and in any way the Company considers appropriate.

TERM AND TERMINATION

This Agreement will commence at the moment specified in clause above and shall continue until terminated in accordance with this section.
Notwithstanding any other provision of this Agreement, the Company may at any time and for any reason immediately terminate this Agreement as between the User and it without prior notice or need to specify reasons, including if:
(A) the User has breached any provision of this Agreement or acted in a manner which clearly shows that the User does not intend to or is unable to comply with any provision in this Agreement;
(B) the Company reasonably considers it is required to do so by the application of any laws or regulations or by any government, authority or public body (including any regulatory body of any jurisdiction); or
(C) the Company determines that performing its obligations under this Agreement is no longer commercially viable.
The Company will inform the User of such termination by notice in accordance with the section above.

GOVERNING LAW

This Agreement is governed by and must be construed in accordance with the law of Ghana.

THIRD PARTY RIGHTS

Any person who is not a party to this Agreement may not enforce nor enjoy the benefit of any provision of this Agreement.

NOTICES

The User agrees that the Company may give notices and communications, under or in connection with this Agreement by announcement on the Site or by email to the email address which the User registers to its account, and that such notice is deemed to be effective and received by the User at the time when it is published on the Site, or, sent, by the Company unless the Company promptly receives an automated message indicating failed delivery of that notice.
Notices to the Company may be directed to the email address specified on the Site.

CONDITIONS OF USE
14. DRIVER/CARRIER/TRANSPORT SERVICE PROVIDER

14.1. The Carrier shall be deemed to have accepted the terms of this Agreement without any reservations, exceptions or limitations not contained herein. In case of the Carrier’s disagreement with any provision of this Agreement, the Carrier shall not use the Service.
14.2. The Company reserves the right to change or modify this Agreement at any time and in its sole discretion and with no prior notice. A new version of this Agreement shall come into effect when posted on the Site. By continuing to use the Service, the Carrier confirms his acceptance of the revised Agreement. The Company encourages the Carrier to review the Agreement frequently to ensure that the Carrier understands the terms and conditions that apply when he uses the Service. If the Carrier does not agree to the revised Agreement, the Carrier may not use the Service.
14.3. The Carrier acknowledges and agrees that:
(A) The Carrier’s ability to obtain services through the use of the App does establish the Company as a provider of the business to the transportation carrier.
(B) When the Carrier is connected to a user and accepts our terms including the specific service (hereinafter referred to as the “Transportation Service”) and the price payable for it (hereinafter referred to as the “Transport Price”), he shall enter into a paid transportation contract agreement with the company (hereinafter referred to as “Trust Transit”) directly, and after, he will discuss with the user for final price agreement.

PAYMENT TERMS OF SERVICES

(C) The user is then advised to make payment of 50% of the agreed price or charges before the booking request will be scheduled. The user does not have to make initial payment to the Driver/Carrier/the Transport service provider. The only payment which could be paid directly to the Driver/Carrier/the Transport service provider is the final 50% payment which will be paid upon ending of the trip or the transport business depending on both sides’ agreement i.e (Driver/Carrier/Transport Service Provider and Rider/Customer/User).
(D) Booking or transport request is done prior to three days or more, for excerpt otherwise to make room for proper preparations.

CANCELLATION OF SERVICES AND REFUND POLICY

(E) The Carrier must notify “The Company” within 24 hours should there be a cancellation of Trip/Transport Service. If the Carrier did not notify the “The Company” within 24 hours set and did not hear from the Carrier afterwards, the company will assume otherwise. The company may terminate the contract agreement and deactivate the account of the victimized Carrier on three (3) occasional times of service failure.
(F) The Carrier must know that everyone who may receive transportation services using the App should be aged of over 18 years old.
Persons who have not attained this age may not use the service independently, but may participate in operations accompanied by adults (not younger than 18 years).
The users may be verified on the website during registration for administration and security purposes.

CARRIER’S SAFETY AND SECURITY

Trust Transit ensures that;
(A) All users are registered and verified on our website for safety and security reasons.
(B) The user is connected to the Driver/Carrier/Transport Service Provider before a trip or a service is provided via phone calls.
(D) All transactions and transportation services are tracked and recorded on our system.

CARRIER’S REPRESENTATIONS AND WARRANTIES

The Carrier represents and warrants at all times that the Carrier continues to use the Service that:
(A) the Carrier has legal capacity under the laws of all applicable jurisdictions and agrees to this Agreement voluntarily, and that the Carrier has full power, authority and capacity to comply with this Agreement and his obligations contained herein;
(B) the Carrier’s compliance with this Agreement is lawful and his obligations hereunder are legally binding and valid;
(C) the Carrier has carefully and thoroughly read and understood this Agreement;
(D) the Carrier is and has always been compliant with this Agreement;
(E) in entering into this Agreement the Carrier has not relied on any representation, warranty, statement, undertaking or conduct of any kind other than as expressly provided in this Agreement;
(F) all information provided by the Carrier is true, complete, valid and not misleading in any respect, and it acknowledges and agrees that the Company enters into this Agreement with him in reliance on the representations and warranties set out in this clause.

EXCLUSION OF REPRESENTATIONS AND WARRANTIES BY THE COMPANY

The Carrier hereby accepts that, to the fullest extent permitted by law:
(A) no warranty is given in respect of the Service or any information provided to the Carrier; and
(B) the Company expressly disclaims all warranties and conditions of any kind, whether express or implied, including:
(i) any implied warranties of merchantability, fitness for a particular purpose or non-infringement;
(ii) any warranties as to the timeliness, reliability, suitability, sequence, accuracy, adequacy, consistency or completeness of any information provided to the Carrier at any time or from time to time;
(iii) any warranties that the access to the Service provided hereunder will be uninterrupted, timely or free from error.

INDEMNITIES

The Carrier indemnifies the Company against, and agrees to reimburse and compensate the Company for, any liability or loss arising from (and any costs incurred in connection therewith):
(A) any breach of this Agreement;
(B) the Company exercising, enforcing or preserving its rights, powers or remedies (or considering doing so) with respect to the Carrier in connection with this Agreement;
(C) infringement of any Company’s or third parties’ intellectual property rights or other laws in connection with the Carrier’s use of the Service and the Site and its contents.
(D) The Carrier using the Company’s intellectual property rights or other laws in connection with the Carrier’s use of the Service and the Site and its contents.
It is not necessary for expense to be incurred before the indemnity in this clause operates.

ASSIGNMENT AND NOVATION

The Company may assign, transfer, novate or otherwise deal in any manner, all or any part of the benefit of this Agreement and any of its rights, remedies, powers, duties and obligations under this Agreement to any person, without the Carrier’s consent and in any way the Company considers appropriate.

TERM AND TERMINATION

This Agreement will commence at the moment specified in clause above and shall continue until terminated in accordance with this section.
Notwithstanding any other provision of this Agreement, the Company may at any time and for any reason immediately terminate this Agreement as between the Carrier and it without prior notice or need to specify reasons, including if:
(A) the Carrier has breached any provision of this Agreement or acted in a manner which clearly shows that the Carrier does not intend to or is unable to comply with any provision in this Agreement;
(B) the Company reasonably considers it is required to do so by the application of any laws or regulations or by any government, authority or public body (including any regulatory body of any jurisdiction); or
(C) the Company determines that performing its obligations under this Agreement is no longer commercially viable.
The Company will inform the Carrier of such termination by notice in accordance with the section above.

GOVERNING LAW

This Agreement is governed by and must be construed in accordance with the law of Ghana.

THIRD PARTY RIGHTS

Any person who is not a party to this Agreement may not enforce nor enjoy the benefit of any provision of this Agreement.

NOTICES

The Carrier agrees that the Company may give notices and communications, under or in connection with this Agreement by announcement on the Site or by email to the email address which the Carrier registers to its account, and that such notice is deemed to be effective and received by the Carrier at the time when it is published on the Site, or, sent, by the Company unless the Company promptly receives an automated message indicating failed delivery of that notice.
Notices to the Company may be directed to the email address specified on the Site.

LANGUAGES

This Agreement is made in English. In case of any inconsistency between the English version and any translation, the English version shall prevail.

RESTRICTED REGIONS

This service is not restricted to any region but shall be available in all the 16 regions of Ghana.

AMENDMENTS

We may amend this Privacy Policy and Terms of Use from time to time. When we amend it, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.

This website uses cookies and asks your personal data to enhance your browsing experience.